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    Northeast Mississippi Community College
   
 
  Nov 20, 2017
 
 
    
Student Catalog 2017-2018

Complaints & Grievances


Complaint/Grievance Appeal Procedures for Students

The Northeast Mississippi Community College complaint/grievance appeal procedure is designed to assure a systematic method for resolving complaints involving students. A complaint/grievance is defined as a claim by a student that there has been a violation, misinterpretation, or misapplication of an established practice, policy, or procedure. A complaint/grievance may be initiated as a result of claims of discrimination, faculty/staff misconduct, grade appeals, or other issues between students and faculty/staff members. Complaints involving sexual harassment are covered under a separate policy that can be found in the Northeast Procedures Manual.

The Northeast Mississippi Community College and its Board of Trustees, administration, faculty and staff shall continue its policy of nondiscrimination as related to the acts of discrimination (Title VI), or violation of the rights of the disabled (Section 504 of the Rehabilitation Act of 1973). Students who have reason to believe that their rights under law or campus policy have been denied in such areas as admission, financial assistance, employment, residence hall assignment, disciplinary actions, or any other campus matters may seek to resolve them by using the following procedures.

Non-Academic Student Complaint Procedure

When students encounter problems on campus that they do not know how to resolve, they should attempt to work out the problem by initially discussing it with the individual involved.  If a problem or issue still exists after that discussion, the student has the right to initiate what is defined as a formal complaint. No adverse action will be taken against the student by college personnel as a result of the complaint. All formal complaints must be put in writing using the official Student Complaint Form (paper or online version) by following the steps below:

  1. Each campus location processes its own complaints. Students should contact the Vice President of Student Services of the Booneville campus, the director at the Northeast Corinth campus or the director at the Northeast New Albany campus dependent upon where the incident occurs.  eLearning students may submit complaints electronically via the Student Complaint Form at www.nemcc.edu.
  2. Students should express the nature of the complaint and pertinent information on the College’s Student Complaint Form and submit the completed form to the appropriate person listed above.  Student complaints must be filed no later than ten (10) business days after the issue in question occurred.
  3. The college representative receiving the complaint will either process the complaint personally or refer it to the appropriate person for investigation. All student complaints will be processed and final determination will be made by college personnel, who are not directly involved in the alleged incident.  All student complaints will be processed and the student notified in writing within sixty (60) business days from the initial filing or sooner depending upon the nature and circumstances of the complaint.
  4. Students have a right to due process for any grievance.  If the student is not satisfied with the resolution of the grievance, the student may then request an appellant hearing before the Student Grievance Committee, which is composed of the Executive Vice-President (chair), two faculty members (one male, one female), two staff members (one male, one female), and one academic division head, in writing to the Executive Vice-President within three (3) business days of the previous decision. Any student who does not submit a written appeal by that date forfeits any further consideration in this matter. The Executive Vice-President will notify the student of the time, date, and location of the hearing.  The student must be present and may be accompanied by an advisor for the hearing.  The Grievance Committee will respond in writing to the student within ten (10) business days.
  5. If the student remains unsatisfied, they may appeal through a signed, written statement to the President of the College.  The decision of the President will be final.
  6. The College shall log all student complaints in the appropriate office for record keeping purposes.  Complaint logs are submitted to the Executive Vice President’s Office annually.
  7. For complaints regarding Sexual Harassment, Title IX, or Section 504 directives, refer to the sections in the student handbook as special provisions apply.

Academic Matters

The student should first contact the instructor involved and attempt to resolve the complaint/grievance at the instructor level. If the student is unable to resolve the issue at the instructor level, the student should contact the academic division head for the instructor involved and attempt to resolve the complaint/grievance.

Appeal Procedure for Academic Matters

  1. If the student is unable to resolve the issue at the division head level, the student should seek resolution with the Vice President of Instruction.
  2. If the student is not satisfied with the decision of the Vice President of Instruction, he or she may, within ten (10) workdays of the response, request in writing an appellant hearing before the Student Grievance Committee.

Student Grievance Committee for Academic Matters

  1. The Student Grievance Committee is composed of the Executive Vice-President (Chair), two faculty members (one male, one female), two staff members (one male, one female), and one academic division head.
  2. The appeal must be written and must be submitted to the chair of the grievance committee.
  3. The Executive Vice-President will notify the student of the time, date, and location of the Student Grievance Committee hearing.
  4. The student must be present when the grievance is heard. The student may have an adviser present during the hearing.
  5. The responsibility of the committee shall be limited to a review of the case to determine if established Northeast policies, procedures, or practices were followed or interpreted correctly or to determine if discrimination and/or sexual harassment occurred.
  6. The Grievance Committee will respond in writing to the grievance within ten (10) business days by certified mail. All copies of documentation will be housed in the Vice President of Instruction’s Office.
  7. If the student remains unsatisfied he/she may appeal through a signed, written statement to the President of the College. The decision of the President will be final.

Unresolved Complaints and Grievances

If you have exhausted all of the Northeast Mississippi Community College options listed above and are still unsatisfied, you may contact the Mississippi Commission on College Accreditation. The MCCA will not respond to complaints until the student has exhausted all grievance procedures provided by the institution.
 
MCCA Complaint Process